Please read all of the following terms and conditions (or terms) carefully and make sure that they contain all that you want and nothing that you can’t agree to, or are not happy with. These terms are important and govern our relationship with you including when you use our website and/or place an order with us. These terms are dated 1 December 2024.
1. These terms
1.1. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services, and that govern use of our website.
1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3. Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if: (i) you are an individual; and (ii) you are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
1.4. Business customers. If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you will have no claim for innocent or negligent misrepresentation based on any statement in this agreement.
1.5. These terms may have changed since you last reviewed them. Please read these terms and conditions carefully as they may have changed. We reserve the right to update or change these terms at any time and without notice, including without limitation in order to reflect changes in the law.
2. Information about us and how to contact us
2.1. Who we are. We are Ettles (UK) Limited (trading as AeroRail® and EttlesUK), a company registered in Scotland (company number SC434402). Our registered office is Edenbank House, 22 Crossgate, Fife KY15 5HW.
2.2. Our website: our website at www.ettles.com.
2.3. How to contact us. You can contact us through our website-contact us, by writing to us at hello@ettles.com or EttlesUK: AeroRail, 19 Craiglockhart Grove Edinburgh EH14 1ET.
2.4. How we may contact you. If we have to contact you we will do so by telephone, textphone or by writing to you at the email address or postal address you provided to us in your order.
2.5. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because we can’t get your order delivered to your address, the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. Our products
4.1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Your product may vary slightly from those images.
4.2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
4.3. We may charge you if you don’t give us access, information we need or do preparatory work as agreed with us. We may charge you additional sums if you don’t give us information we’ve asked for, do agreed preparatory work or if you don’t adhere to agreed dates for access to your property for delivery or installation, for example.
4.4. You’re responsible for making sure your measurements are accurate. If we’re making or supplying the product to measurements you provide, you’re responsible for making sure those measurements are correct.
5. Our rights to make changes
5.1. Minor changes to the products. We may change the product: (a) to reflect changes in relevant laws and regulatory requirements; and (b) to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
6. Providing the products
6.1. Delivery costs. The costs of delivery will be as displayed to you on our website.
6.2. When we will provide the products? If the products are goods we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. We will supply any services to you on a date or dates that we agree with you.
6.3. We are not responsible for delays including those outside our control. If our supply of the products is delayed by an event outside our control then we will try to contact you as soon as possible to let you know and we will try to minimise the effect of the delay. We recommend that you only make arrangements (for example, regarding professional installation) once you are in receipt of products, and we are not liable for any late deliveries for any reason and any penalties/costs that may arise or flow as a result of late deliveries. We will not be obligated to deliver products to an address if we consider it inappropriate for any reason. Delivery dates are given in good faith only, and time is not of the essence regarding delivery. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.4. When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.
6.5. When you own goods. You own a product which is goods once we have received payment in full.
6.6. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to: (a) deal with technical problems or make minor technical changes; (b) update the product to reflect changes in relevant laws and regulatory requirements; (c) make changes to the product notified by us to you (see clause 5).
6.7. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
6.8. We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 13.3) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 13.6). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 13.5).
7. Your rights to end the contract
7.1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
7.1.1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11 if you are a consumer and clause 12 if you are a business;
7.1.2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
7.1.3. If you are a consumer and have just changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.
7.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are: (a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; (b) there is a risk that supply of the products may be significantly delayed because of events outside our control; (c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or (d) you have a legal right to end the contract because of something we have done wrong.
7.3. Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
7.4. When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of: (a) any products that are made to your specifications or are clearly personalised; and (b) goods which are liable to deteriorate or expire rapidly; and (c) any products which become mixed inseparably with other items after their delivery.
7.5. How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered. If you have bought goods, you have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.
8. How to end the contract with us (including if you are a consumer who has changed their mind)
8.1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
8.1.1. Email us at hello@ettles.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
8.1.2. Online. Complete the form at Schedule 1.
8.1.3. By post. Print off the form at Schedule 1 and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
8.2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, or post them back to us at 19 Craiglockhart Grove Edinburgh EH14 1ET. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
8.3. When we will pay the costs of return. We will pay the costs of return: (a) if the products are faulty or misdescribed; or (b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
8.4. How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
8.5. When we may make deduction from refunds, if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind: (a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. (b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
8.6. When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then: (a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 8.2. (b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
9. Our rights to end the contract
9.1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if: (a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due; or (b) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
9.2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10. If there is a problem with the product
10.1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email us at hello@ettles.com, contact us via our website or write to us at 19 Craiglockhart Grove Edinburgh EH14 1ET.
11. Your rights in respect of defective products if you are a consumer
11.1. If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
11.2. Summary of your key legal rights. This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
Summary of your key legal rights:
If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
Up to 30 days: if your goods are faulty, then you can get a refund.
Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
11.3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, or post them back to us. We will pay the costs of postage or collection. Please email us at hello@ettles.com, contact us via our website or write to us at 19 Craiglockhart Grove Edinburgh EH14 1ET.
12. Your rights in respect of defective products if you are a business
12.1. If you are a business customer we warrant that on delivery, and for a period of 24 months from the date of delivery (warranty period), any products which are goods will: (a) conform in all material respects with their description; (b) be free from material defects in design, material and workmanship; (c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and (d) be fit for any purpose held out by us.
12.2. Subject to clause 12.3, if: (a) you give us notice in writing during the warranty period within a reasonable time of discovery that a product does not comply with the warranty set out in clause 12.1; (b) we are given a reasonable opportunity of examining such product; and (c) you return such product to us, we will, at our option, repair or replace the defective product, or refund the price of the defective product in full.
12.3. We will not be liable for a product’s failure to comply with the warranty in clause 12.1 if: (a) you make any further use of such product after giving a notice in accordance with clause 12.2(a); (b) the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice; (c) you alter or repair the product without our written consent; or (d) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
12.4. Except as provided in this clause 12, we will have no liability to you in respect of a product’s failure to comply with the warranty set out in clause 12.1.
12.5. These terms will apply to any repaired or replacement products supplied by us under clause 12.2.
13. Price and payment
13.1. Where to find the price for the product. The price of the product (which, where stated, includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
13.2. We will pass on applicable changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
13.3. When you must pay and how you must pay. We accept payment with most major credit and debit cards. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
13.4. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
13.5. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of the Bank of England from time to time. This interest will accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
13.6. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
14. Our responsibility for loss or damage suffered by you if you are a consumer
14.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. Subject to clause 14.2, we are not liable to you for any incorrect, deficient or unskilled installation of products, including without limitation installation which is not in accordance with installation instructions provided with products. If you are in any doubt regarding installation, or your ability to carry out installation, then you should always seek appropriate professional advice.
14.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or for fraud or fraudulent misrepresentation.
14.3. We are not liable for business losses. If you are a consumer we only supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 15.
14.4. Warranties. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to products. This does not affect your statutory rights as a consumer, nor does it affect your consumer contract cancellation rights.
14.5 Subject to clause 14.2, we will not be liable, in contract, delict, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms for (a) any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or (b) any loss of goodwill or reputation; or (c) any special or indirect losses suffered or incurred. Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including without limitation negligence), breach of statutory duty, or otherwise, will be limited to the total sums paid by you for products under such contract.
15. Our responsibility for loss or damage suffered by you if you are a business
15.1. Nothing in these terms will limit or exclude our liability for: (a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (d) defective products under the Consumer Protection Act 1987; or (e) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
15.2. Except to the extent expressly stated in clause 12.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
15.3. Warranties. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to products. This does not affect your statutory rights as a consumer, nor does it affect your consumer contract cancellation rights.
15.4 Subject to clause 15.2, we will not be liable, in contract, delict, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms for (a) any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or (b) any loss of goodwill or reputation; or (c) any special or indirect losses suffered or incurred. Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including without limitation negligence), breach of statutory duty, or otherwise, will be limited to the total sums paid by you for products under such contract.
16. How we may use your personal information
16.1. How we will use your personal information: we will only use your personal information as set out in our Privacy Policy.
17. Use of our website
17.1. Access. You are provided with access to our website in accordance with these terms and any orders placed by you must be placed strictly in accordance with these terms.
17.2 Registration. You warrant that (a) personal data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and (b) you will notify us immediately of any changes to the personal data by updating these details on your online account.
17.3 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
17.4 Indemnity. You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms by you or any other liabilities arising out of your use of our website, or the use by any other person accessing our website using your shopping account and/or your personal information.
17.5 Our rights. We reserve the right to (a) modify or withdraw, temporarily or permanently, our website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of our website; and/or (b) change the content and/or terms from time to time, and your continued use of our website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the content and/or terms have been changed. If you do not agree to any change to the terms then you must immediately stop using our website.
17.6 Third party links. To provide increased value to our website users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
17.7 Recommendations. When you use our website, you’ll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you’re browsing the site.
17.8 Intellectual Property and right to use. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of our website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
17.9 You acknowledge and agree that the material and content contained within our website is made available for your personal non-commercial use only and that you may (if necessary to place an order) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of our website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
17.10. Compliance with laws. Our Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding our website and any transactions conducted on or through our website.
17.11. Limitation of liability. While we will use reasonable endeavours to verify the accuracy of any information we place on our website, we make no warranties, whether express or implied in relation to its accuracy. Our website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to our website, or any transaction that may be conducted on or through our website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of our website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through our website.
18. Other important terms
18.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
18.2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
18.3. Nobody else has any rights under this contract. This contract is between you and us. No other person will have any rights to enforce any of its terms.
18.4. If a court finds a part of this contract is unlawful, unenforceable or doesn’t apply, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, unenforceable or doesn’t apply, the remaining paragraphs will remain in full force and effect.
18.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
18.6. Disputes. You have several options for resolving disputes with us. You can contact us at hello@ettles.com and we’ll do our best to resolve any problems you have with us or our products.
18.7 Entire agreement. These terms govern our relationship with you. Any changes to these terms must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what we and you are expected to do. You confirm that, in agreeing to accept these terms, you have not relied on any representation save insofar as the same has expressly been made a term of these terms and you agree that you shall have no remedy in respect of any representation. Your statutory rights as a consumer are not affected by these terms.
18.8. Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Please ask us for further information if required.
18.9. Taking court action. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by Scots law and you can bring legal proceedings in respect of the products in the Scottish courts. If you live in England or Wales you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
18.10. Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including without limitation non-contractual disputes or claims) will be governed by and construed in accordance with Scots law and the Scottish courts will have exclusive jurisdiction to settle any such dispute or claim.
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Schedule 1: EttlesUK/AeroRail® Return Form
Model Cancellation Form for consumer customers.
Complete and return this form to us only if you wish to withdraw from the contract. You can email this form to us or send it by post.
Email address: returns@ettles.com OR post to: EttlesUK-AeroRail®, 19 Craiglockhart Grove, Edinburgh EH14 1ET.
| I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [and/or for the supply of the following service [*]], which were ordered on [*(date ordered)]/received on [*(date received)] |
| Name of consumer(s): |
| Address of consumer(s): |
| Signature of consumer(s) (only if this form is notified on paper): |
| Date: |
| [*] Delete or complete as appropriate. |